Shipping
Returns
Payments
Jewellery Care
Privacy Policy
Terms and Conditions
Contact Us

Shipping & Delivery

UK Rates

We currently offer FREE STANDARD SHIPPING on all orders £40 or over.

Standard Delivery – FREE for all orders £40 or over within the UK (1-3 working days) or £4.30 for all orders under £40.

Next Day Delivery – (if order is placed before 3:00pm) £6.99 and will arrive the next day. If ordered after 3:00pm it will be dispatched the next working day.

We aim to dispatch orders within 24 hours for purchases made on weekdays. Purchases made on weekends and public holidays are processed the next business day.

International Rates

Standard International Delivery – £8.99 (5-7 working days)

Estimated international delivery times are to be used as a guide and can vary depending on the part of the world you are in, delivery times commence from the date of dispatch.

We cannot be responsible for any delays caused by customs clearance processes, local duties and taxes.

Returns & Exchange Policy

We offer a 14 day money back guarantee on all products. If you have a problem with your order please email us at info@rozujewellery.co.uk and we will be happy to assist you. Note – return shipping costs paid back to you via store credit.

This refund policy does not apply to goods which have been used, worn or damaged after delivery and must be returned in their original condition.

Payment

Rozu Jewellery accepts payment from major credit cards, debit cards via PayPal. Our shopping cart is set up through PayPal Express Checkout as it is a fast and secure system. Select Option 1 if you would like to pay with your PayPal account. If you do not have a PayPal account, select Option 2 to pay with your debit or credit card.

Jewellery Care

There can sometimes be slight differences in the colour, size and pattern of the materials or embellishments. Most of the jewellery on this website is costume jewellery, unless stated otherwise. Costume jewellery is made of materials that are less valuable than fine jewellery. Our metal pieces are usually brass, steel, and gold or silver plated unless stated otherwise. The finish on plated jewellery may fade progressively over time from wear and tear. You may be able to prevent this by taking a few precautions in the care of your jewellery.

Always avoid contact with chemicals‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water etc. It is also best to remove rings before washing your hands.

Use a soft, clean cloth to wipe your jewellery pieces after wearing them to remove natural body oils, sweat or residue. If your jewelelry comes into contact with water, it is recommended that you dry it with a soft cloth or tissue, as moisture can damage surfaces and cause them to rust or become pitted.

Privacy Policy

This following document sets forth the Privacy Policy for Rozu Jewellery www.rozujewellery.co.uk

Rozu Jewellery is committed to providing you with the best possible customer service experience. Rozu Jewellery is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Rozu Jewellery customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rozu Jewellery takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Rozu Jewellery reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Rozu Jewellery reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Copyright

The contents of this site including all images, text, graphics and logo are the property of Rozu Jewellery and are protected by International copyright laws. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Rozu Jewellery in writing.

Terms & Conditions

By using our website, receiving our service and/or purchasing products from us, you acknowledge and agree to be bound by the terms and conditions outlined set out on this page. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.

Delivery

The delivery times provided by Rozu Jewellery are estimates only. Rozu Jewellery will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Rozu Jewellery can not be held responsible for incorrectly entered delivery addresses.

Acceptance of the goods

All stock is quality checked before shipping. The customer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the good should there be a fault.

Changes to the Service and Prices

We reserve the right at any time to modify or discontinue the Service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Pricing

All prices are in GBP. Prices are subject to change without notice. If an order ships outside of the UK, there may be duties and taxes added by the destination country. It is the customer’s responsibility to check how their local customs office charges incoming packages.

Order cancellations

If notified before goods have been dispatched, Rozu Jewellery can accommodate order cancellations. If items have been already shipped, the customer may return the items when they receive them.

Contact Us

We’re here to help, if you have any questions or queries contact us at info@rozujewellery.co.uk, we will aim to respond within 24-48 hours.